Store manager (melbourne airport)

Lead our stores as a Store Manager at WHSmith Melbourne Airport Terminal 1 – Leaders in Travel Retail!

The Store Manager is responsible for the smooth and efficient operation of the kiosks within Terminal 1 Melbourne Airport. This includes overseeing daily operational activities, maintaining brand standards, and ensuring exceptional customer experiences. The role manages across various functions and is accountable for financial performance, compliance, health & safety, client relationship and holistic performance.

What being a Store Manager is all about:

• Championing a customer‐first culture, ensuring our Service Guarantee is consistently demonstrated and embedded across the team.
• Being a visible and active presence on the shop floor, regularly engaging with your teams and customers to drive performance and team morale.
• Proactively identifying the team's needs to build a high‐performing workforce that delivers high standards.
• Creating and maintaining a high standard in safety, food safety compliance, aligned with legal requirements.
• Efficient rosters that align with business demands and compliance requirements.
• Establishing and maintaining strong relationships with key internal and external stakeholders.
• Leading the execution of marketing initiatives and promotional campaigns, driving engagement and sales.
• Overseeing stock orders, replenishment and high visual merchandising standards in line with brand standards and planograms.

Please note, the leadership team operates on a rotating roster, and the successful candidate will be required to commit to this flexible schedule as part of their role that includes early starts, late nights and weekend working.

What our Stores would love to see:

The ideal candidate will be a proactive leader, bringing strong retail management experience and exceptional interpersonal skills. They will play a key role in providing support and guidance across the terminal, fostering a positive and high-performing team environment.

• A minimum of 5 years' management experience in a fast‐paced retail environment.
• Strong leadership and mentoring capabilities, with a passion for developing others.
• Proven experience in managing the stock lifecycle.
• A good understanding of rostering requirements and compliance standards.
• Exceptional communication and interpersonal skills.
• A track record of delivering results, achieving KPIs, and driving business performance.
• A determined and goal‐oriented mindset, with a strong sense of accountability.
• Flexibility to work varied hours, including weekends and public holidays as required (typically one weekend per month).

How we reward our teams:

• Fun, inclusive, and supportive team culture.
• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
• Constant opportunities for progression and development - potential to grow within the company!
• Generous employee discounts across a range of our products and retail partners through our Beny app.
• Staff onsite parking available.
• Exposure to multiple sites across Melbourne Airport, offering variety and growth opportunities.
• Access to online learning and development resources.

Our Commitment to Diversity and Inclusion:

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

We welcome applications from all backgrounds.