Building Administrator / Makesafe Coordinator
(Two Positions Available)
We are seeking two Building Administrators to join our growing team and play a vital role in managing portfolios, projects, and client communications.
About the Company
Johns Lyng Group was established in 1953 and has a reputation for service and excellence. Johns Lyng Group Acquired Unitech Building Services to expand our portfolio and delivery excellent building results whilst creating a growing team.
About You:
* Highly motivated with a strong drive to achieve results
* Detail-oriented and goal-focused
* Passionate about making a positive difference for individuals impacted by unexpected property damage
* Thrive in fast-paced, high-volume environments
* Demonstrate a genuine desire to help and support others
What We Offer:
* Immediate start
* Comprehensive in-office training, suitable for candidates with little to no prior experience
* Opportunity to join a stable and well-regarded organisation
* Ongoing support and guidance from experienced leaders
* Room to shape and grow within the role
* A positive and rewarding team culture
Key Responsibilities
Project Administrator
* Demonstrate exceptional attention to detail and strong organisational skills
* Effectively manage multiple tasks and competing priorities
* Oversee day-to-day communication with clients and contractors
* Maintain accurate building and portfolio records
* Prepare and distribute reports, scopes of work, and relevant documentation
* Liaise with clients regarding contracts, excesses, and key project information
* Resolve issues promptly with a customer-first approach
* Maintain a high level of computer literacy and document management
* Drive performance with a strong focus on KPIs and service standards
Makesafe Coordinator
* Manage a Makesafe portfolio from start to finish with strong organisational skills
* Deliver exceptional customer and client service, acting with empathy and integrity
* Coordinate and action emergency response repairs daily
* Maintain regular contact with customers and trades, ensuring accurate and timely system updates
* Meet KPI requirements for all clients and understand DAL limits
* Oversee daily communication with clients and contractors
* Ensure system accuracy and exceed portal compliance standards
* Work at a fast pace to progress Makesafe jobs within approximately 10 business days from registration to invoicing
* Maintain a high level of computer literacy and document management
* Drive performance with a strong focus on KPIs and service standards