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Luxury showroom designer & client experience lead

Williamstown
Plumbline
Designer
Posted: 27 March
Offer description

At Plumbline, our people are at the heart of everything we do. As a proudly New Zealand owned, design-led business, we are driven by a simple purpose: Reinventing Bathrooms.

From our world-class showrooms in Melbourne, Auckland and Wellington to our growing product range, our success has always been powered by passionate, capable people who take pride in quality, innovation, and doing things properly.

The Role

We're looking for a passionate Showroom Design Consultant to be a key face of the Plumbline brand. This is a role for someone who loves design, thrives in a people-focused environment, and takes genuine pride in the experience they create.

You'll work with a diverse mix of clients - from homeowners embarking on a renovation to architects specifying for high-end multi-residential projects. Your job is to guide, inspire, and convert those conversations into exceptional outcomes.

Beyond the showroom floor, you'll also contribute to Plumbline's Australian marketing presence - particularly across social media - helping bring our brand to life through content that reflects our position in the premium architectural and interiors market.

What You'll Do

Showroom & Client Experience

* Deliver a premium showroom experience to homeowners, interior designers, architects, and developers
* Present and demonstrate Plumbline's bathware collections with confidence and design knowledge
* Guide clients through product selection to suit their design intent and project requirements
* Build and maintain strong relationships with the design and architecture community
* Keep the showroom impeccably presented and merchandised at all times

Product Specification & Industry Engagement

* Support architects and designers with product specifications for residential and multi-residential projects
* Deliver product presentations and training sessions for industry partners
* Stay across Plumbline's product ranges, design trends, and industry developments

Marketing & Brand Building

* Contribute to social media channels, creating content that brings our 'reinventing bathrooms' purpose to life
* Capture showroom moments, product features, and design collaborations for digital channels
* Support brand events, product launches, and design community gatherings
* Prepare accurate, professional quotes and proposals for clients
* Maintain up-to-date client records and activity in HubSpot
* Follow up on outstanding quotes and manage pipeline activity

What We're Looking For

You bring a natural flair for aesthetics, an eye for detail, and genuine warmth with people. You're confident presenting to a leading architectural firm one hour, and equally at ease chatting through tile and tap combinations with a first-time renovator the next.

You'll also have:

* Experience in showroom sales, interior design, architecture, luxury retail, or a related field
* A strong understanding of design-led products — ideally within bathrooms, kitchens, or architectural interiors
* Confidence presenting products to architects, designers, and high-end clients
* Experience managing or contributing to brand social media accounts
* Strong visual awareness and content creation ability
* Excellent communication and relationship-building skills
* High organisation and ability to juggle multiple responsibilities
* Proficiency with Microsoft Office; HubSpot experience is a bonus
* Existing contacts within Melbourne's architecture, interiors, or specification community
* Background or formal training in interior design or a related discipline
* Previous showroom experience in Melbourne

Hours of Work

* Tuesday – Friday: 9:00am – 5:00pm
* Saturday: 10:00am – 3:30pm

Why Plumbline?

You'll be part of a brand with genuine purpose - reinventing bathrooms through world-class design, forward thinking, and a deep commitment to our clients and the design community. Our team is passionate, trusted, and constantly pushing what's possible in the premium bathware space.

If you're a design-minded people person who wants to represent a brand you'll be genuinely proud of, we'd love to hear from you.

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