Are you looking for an exciting new opportunity? Join a dynamic Managed IT Services company that has been empowering over 500 Australian SMEs for more than 20 years, providing proactive IT expertise to help businesses unlock their full potential. Based in Blackburn North, Melbourne, they have been supporting companies with 2 to 200 employees. They specialize in a comprehensive suite of services including telecommunications (phone and internet carriage), cloud solutions (virtual private servers, cloud-based hosting and backup), and cyber security strategy and assurance.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Key Responsibilities:
* Provide Level 2 support to clients, troubleshooting and resolving complex IT issues in a Windows environment.
* Manage and support Microsoft 365, Active Directory, Azure, and SharePoint environments.
* Configure and troubleshoot networking equipment, including routers and switches.
* Work closely with clients to understand their IT needs and provide tailored solutions.
* Collaborate with the team to ensure the successful delivery of IT services and projects.
* Maintain up-to-date knowledge of industry best practices and emerging technologies.
Requirements:
* Australian Citizenship / Permanent Residency
* Proven experience in a Level 1/2 Support role, preferably within an MSP environment.
* Strong knowledge of Windows operating systems and Microsoft suite (365, Active Directory, Azure, SharePoint).
* Experience with networking equipment such as routers and switches (desirable)
* Excellent problem-solving skills and ability to work under pressure.
* Strong communication skills and ability to work effectively in a team.
* Relevant IT certifications are highly desirable.
Benefits:
* Hybrid working arrangements (Blackburn North, Melbourne).
* A supportive and collaborative working environment with a focus on work-life balance.
* Opportunities for professional development, including paid certifications.
* A great working culture where your contributions are valued.
Salary:
* $60,000 - $80,000
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