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About Luxe.It.Fwd
Luxe.It.Fwd is one of Australia's leading and most trusted luxury ecommerce resellers, specialising in pre-owned designer handbags, watches, and jewellery. With a focus on quality, authenticity, and sustainability, we stock only the most sought-after names in luxury - from Louis Vuitton and Chanel to Rolex and Cartier. As we continue to grow, we're looking for a high-performing and detail-driven Senior Ecommerce Coordinator to help elevate our day-to-day ecommerce operations.
The Opportunity
This newly created mid-level role is ideal for someone who enjoys working in the detail, thrives on structure and precision, and is ready to step up into a more mid-level operational position.
As Senior Ecommerce Coordinator, you'll take hands-on responsibility for the more complex product listings and customer quotes — while also reviewing and checking the work of other team members across more simpler tasks. You'll play a key quality-control role to help maintain high standards across our ecommerce workflow.
Your day-to-day responsibilities will include:
Customer Quotes
– Effectively and efficiently research and assess the value of more complex or high-value items submitted to the site for quotes. You'll also check simpler quotes handled by other team members for accuracy and consistency, and provide task feedback to those team members as required. This task, together with Product Listings below, will comprise a substantial part of the role and while full training will be provided, a flawless eye for detail is absolutely essential.
Product Listings
– Write and publish accurate listings for our more complex or high-value products. You'll also review listings created by other team members to ensure they meet our quality standards and provide task feedback to the team members as required.
Customer Emails
– Handle more complex or sensitive customer emails that require elevated judgement, tone or problem-solving.
High-Accuracy Admin Tasks
– As required, complete critical high-accuracy tasks such as preparing customer payment files and other detail-sensitive admin work which can only be completed by a person with flawless accuracy.
Problem-Solving & Operational Oversight
– As required, triage and resolve day-to-day workflow issues within the listings, quoting or other such workflow areas. This requires a sharp, solutions-focused mindset and the ability to think critically and implement effective solutions.
Who You Are
You're highly organised, reliable and bring a proactive mindset to your work. You have strong attention to detail and pride yourself on doing things properly the first time - whether it's writing a polished product listing or double-checking pricing logic on a quote.
You're not managing people, but you're confident reviewing others' work and flagging issues and providing task feedback to team members accordingly.
No prior ecommerce experience is required - what matters most is how well you think, work, and communicate.
You'll thrive in this role if you have:
Experience in administration or previous roles which have demonstrated a strong emphasis on detail and quality
A proven ability to independently manage complex, accuracy-driven tasks
Confidence reviewing others' work and providing constructive feedback or edits
Excellent written and verbal communication skills
A problem-solving mindset with a practical, down-to-earth approach
Strong organisation, reliability, and a love of tidy systems
The ability to stay focused and deliver high-quality work in a fast-moving environment
A positive can-do attitude, with no task seen as too big or too small
The Details
Full-time role, Monday to Friday (9am–5pm)
Based in our Fortitude Valley, Brisbane office
How To Apply
To apply, please submit your resume and a tailored cover letter telling us why you're a great fit for this role. To show your attention to detail and ability to follow instructions, please include the word 'Sparkle' as the first word of your cover letter.
Generic or templated cover letters won't be considered. Please apply via Seek only (do not contact our office directly).
Only shortlisted applicants will be contacted.
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