Member Solutions Representative Job Opportunity
About the Role:
The Member Solutions Representative I role involves collecting delinquent loans and negative shares. The team member will utilize available collection tools, encourage payments, and document collection activity while informing management of issues and activities.
Main Responsibilities:
* Collections
o Review delinquent accounts to determine reasons for non-payment.
o Identify solutions to help members overcome financial hardships.
o Utilize effective negotiation techniques to secure repayment agreements.
o Maintain timely and accurate records of all collection activities and member interactions.
* Research
o Review and recommend action to take possession of collateral.
o Refer to Member Solutions Manager accounts with a need for extension agreements and/or collection maneuvers.
* Administrative Tasks
o Coordinate the processing of deceased member accounts with Member Solutions Administrative Assistant.
* Compliance Management
o Maintain regulation and operational compliance of policies and procedures including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).