Scheduling support officer (lake illawarra)

About our role

The key responsibilities include creating and managing staff rosters to ensure adequate coverage across all services. The role involves matching carers to clients based on their skills, experience, and availability to provide the best possible support. It also requires filling last‐minute shift gaps to maintain continuity of care.

• Permanent full‐time position
• Based at either Wollongong or Campbelltown
• Opportunity for Work from Home options
• Hours include 11:00am – 7:00pm Monday – Friday, with a weekend on‐call rotation to be shared amongst the team
• The hourly rate for this position is $38.65 per hour

Our Advantages

• Up to $18,550 tax‐free through Salary Packaging
• 15 days paid Personal Leave each year
• 3 days Additional leave at Christmas
• Up to 14 weeks paid parental leave
• Long Service Leave after 7 years of service
• Professional development including internal and external training opportunities
• Free and confidential counselling through our Employee Assistance Programme (EAP)
• Discounted gym memberships through Fitness Passport

About you

• Ability to effectively prioritise tasks and manage time to meet deadlines and handle multiple priorities.
• Strong verbal and written communication skills with the ability to interact with internal & external stakeholders.
• Proficiency in using technology and software relevant to the role, including scheduling systems, communication tools, and other relevant software.
• Availability to work a rotating roster between 7am to 7pm 5 days a week.

About us

CatholicCare is a local not‐for‐profit organisation committed to supporting people in need, regardless of background or circumstances. Our vision is for inclusive, thriving communities where the dignity of every person is respected and valued.

We deliver services across the lifespan, including aged and disability care, early childhood education, foster care, counselling and family supports across the Illawarra, Shoalhaven, Southern Highlands and Macarthur regions.

Please note, applicants must already hold valid working rights in Australia, as we are unable to offer visa sponsorships.

We are committed to child safety and the National Principles for Child Safe Organisations. All roles require probity and pre‐employment checks.

Closing Date: 5 April 2026