Customer Solutions Specialist Role Overview
As a Customer Solutions Specialist, you will play a vital role in delivering exceptional customer experiences and providing comprehensive information on government programs and processes.
* Key Responsibilities:
* Service Excellence Superpower: Deliver outstanding customer service experiences in a dynamic inbound/outbound contact centre environment.
* Fountain of Knowledge: Develop an in-depth knowledge base to provide accurate and reliable information to customers.
* Human-First Approach: Maintain a positive, empathetic, and professional approach in every interaction.
* Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
* You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.
Benefits of the Role:
* Collaborative Team Environment: Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
* Continuous Learning and Development: Engage in ongoing training and development opportunities to enhance your skills and knowledge.
* Networking Opportunities: Unlock valuable networking opportunities to advance your career.
About the Job:
This is a part-time position (23.75 hours per week, Monday to Friday) that offers a unique opportunity to make a real difference in people's lives.
As a Customer Solutions Specialist, you will be an integral part of a team that genuinely connects with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.
Our ideal candidate is someone who understands the importance of delivering exceptional customer service experiences and has a passion for learning and growth.