Customer Service Representative
We are seeking a reliable and driven individual to provide support for our customers in relation to quarry orders and general inquiries.
About the Role
This is a fantastic opportunity to gain experience in the construction industry by completing on-the-job training on processes and systems within a supportive team culture.
* Receive quarry orders via various channels and enter them into our systems in a precise and agile manner (with training provided).
* Understand production capabilities of the quarries and truck network, Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems.
* Build professional relationships with customers and internal teams.
The ideal candidate will be punctual, professional, and reliable, with excellent communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision.
Requirements
To succeed in this role, you will need:
* Computer literacy required with experience with Microsoft Office Suite preferred.
* Proven ability to learn and meet the challenges of an ever-changing environment.
What's On Offer
We offer a genuine opportunity to develop and upskill through tailored succession planning into various roles including sales, logistics, and our broader customer service team. You will also have access to a variety of support networks and be part of a fun and dynamic team that celebrates wins with team lunches and incentives.