Fitness enthusiasts with a passion for delivering exceptional service are invited to lead our member experience team. As Customer Service Manager, you will be responsible for leading and training a high-energy reception team to deliver outstanding service and drive business growth.
Key Responsibilities
* Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
* Manage overdue accounts, cancellations, and enquiries while driving company targets.
* Own rostering and scheduling to ensure peak service at all times.
* Handle calls, resolve queries, process memberships, sales, and bookings with ease.
* Keep the reception, café, and retail areas spotless, stocked, and welcoming.
Requirements
A proven customer service leader who connects with people instantly is required for this role. You should thrive in KPI-driven environments and love hitting goals. A natural problem-solver who shows initiative, reliability, and passion for health & fitness is essential.
Benefits
* Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.
* Perks & Benefits: Free gym membership across all clubs, paid day off for your birthday, exclusive discounts on supplements, apparel, café, and spa services.
* World-Class Facilities: State-of-the-art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
About Us
We are a fast-growing fitness brand that values customer satisfaction and employee development. If you're ready to take control of your career and lead from the front, apply now!