Are you looking for a unique opportunity to demonstrate your help desk knowledge and experience?
**_ We are seeking an experienced IT Level 1 Help Desk Officer to provide quality support and assistance to the Respect environment, staff and residents. The role's primary aim is to ensure the proficient day-to-day functioning of the Information and Technology services and solutions._**
**Benefits of working for Respect**
It's not work if you love your job. You will be working as part of an amazing team with a satisfaction rating of 94.2% and an eNPS of 92.
You will make a real difference in people's lives in a purpose-driven, not-for-profit organisation. The hard work you do will be for the greater good, and not for the financial benefit of owners or shareholders.
You will be exposed to opportunities with Respect having successfully grown by more than 300% in the last five years.
You will be working in a financially strong and leading organisation in a recession-proof industry that provides job safety and security in the current uncertain environment.
You will get the benefit of not-for-profit salary sacrificing arrangements which can save you up to $5,000 in tax.
**Requirements**:
**Key duties include**:
- Provide level 1 IT support for all IT related matters.
- Escalation of tickets to level 2
- Achieve agreed service level agreements.
- Contribute to IT projects.
- Any other associated task as directed by Respect.
**What you can bring to the role**:
- A completed ITIL foundations certification (desirable)
- **Previous Help Desk experience (highly desirable)**:
- Microsoft Certified Professional (MCP) or Fundamentals certification.
**The following technical knowledge is strongly desired**:
- G-Suite / Google workspace.
- Office 365.
- Microsoft Windows desktop Operating Systems.
- Active Directory
- Azure
- Exchange
**Benefits**
**We offer**:
- Competitive salary and entitlements.
- Pay incentives including not-for-profit salary packaging.
- Meaningful work in a purpose-driven organisation.
- Long-term employment in a recession-proof sector.
- A healthy and positive workplace culture.
- Learning, development, and growth opportunities.