Responsibilities (Text Only)
Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs).
Leverage process knowledge and best judgment to complete tasks with minimal supervision.
Maintain a strong focus on understanding the impact of work when completing tickets and Inventory and Asset Management (IAM) tasks.
Keep inventory management systems (e.g., configuration management databases, asset management repositories) up-to-date and accurate.
Ensure detailed physical inventory tracking and staging.
Reconcile and report inventory discrepancies.
Perform destruction of data-bearing devices (DBD) following SLAs and company policies.
Notify management about stock shortages and escalate issues as needed.
Comply with security and data management policies.
Embodies company culture and values.
Qualifications (Text Only)
Required Qualifications
High School Diploma AND 1+ year(s) experience in warehouse/supply chain in an IT environment, inventory management, retail, warehouse management, or related field.
OR equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including:
Microsoft Cloud Background Check (required upon hire/transfer and every two years)
Citizenship Verification (Australian Citizenship required)
Potential NV1/2, PV Clearance Assessment through the Australian Government Security Vetting Agency
Preferred Qualifications
1+ year(s) experience in warehouse/supply chain in an IT environment, IT, logistics, or operating heavy-load movement equipment (e.g., forklift, pallet jacks) for a large corporation, or equivalent experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, etc. For accommodations, contact via the Accommodation request form.
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