Job Overview
We are seeking a dedicated Guest Service Agent to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
* Provide warm and friendly reception to guests, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Qualifications:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation, reflecting the values and standards of the organization.
Benefits:
Our organization offers a range of benefits to support your career growth and well-being, including learning and development programs, exclusive hotel deals, global perks, retail rewards, experiences, banking and insurance benefits, and generous leave policies.