Permanent, Full Time
Location: Morwell, Latrobe City
Band 6 Salary: $94,412.76 - $102,394.76 plus 11.5 % super
Department: Organisational Performance, Information & Technology
About The Role
As Team Leader IT Customer Solutions you will lead a team of IT professionals to deliver a high-quality IT support service to Latrobe City Council councillors, staff and Latrobe City community members
You'll oversee a varied portfolio including the provision of first line support and issue resolution, the provision of IT equipment and maintenance and helping to deliver new IT services and solutions.
You'll work across a number of sites within the Latrobe City, providing challenge and variety in your work, as well as building your skill set.
You'll work directly with a small team of like-minded IT professionals who are dedicated to providing the highest quality of customer service. And you won't have to do it alone. Supported by your supervisor and fellow team-mates, your input will be recognised and truly valued.
About you:
You'll need the following:
* Tertiary qualifications in Information Technology and/or significant proven experience relevant to managing and delivering IT Support Services to a large organisation.
* Significant experience in managing an IT service desk environment and team.
* ITIL Certification or proven experience working with and implementing IT Service Management concepts and disciplines.
* Extensive understanding and solid experience in leading an IT support team that provisions, supports, and maintains end-user devices and software services.
* Demonstrated experience leading a team, providing mentoring, coaching and facilitating professional development.
* Proven skills and experience in the delivery of a quality, customer-oriented IT support and service function for a large organisation.
* Ability to manage multiple stakeholder relationships in an intricate operating environment while dealing with competing priorities.
* Excellent oral and written communication skills that adapt to the audience as well as demonstrated ability to solve technical problems in a complex, dynamic environment.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.
Go Further at Latrobe City Council
A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.
Why work for us?
At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.
We offer a range of training and Personal Development opportunities including a structured Leadership Development Program and study assistance.
At LCC you will enjoy flexible working options including working from home, and we offer benefits such as salary packaging and access to our health and wellbeing programs.
We want you to join our team and provide the best services possible for a fast-growing regional municipality of 77,086 people in the heart of Gippsland.
To apply
Visit www.latrobe.vic.gov.au/careers to submit your application and respond to the key selection criteria.
Applications will close on Sunday 25 May 2025 at 11.59 PM.
Contact Ace Wilhelm, Coordinator Information & Technology on 0408 341 423for a confidential discussion.
Child Safe Organisation
Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing, and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.
Diversity and Inclusion
At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at IndigenousEmployment@latrobe.vic.gov.au or by calling 1300 367 700.
We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at careers@latrobe.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.
Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.
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