Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique to the Sunshine Coast. Surrounded by nature, in Noosa you will find a tapestry of waterways, untouched national parks and wide-open beaches to explore and make your own during your down time.
Purpose
As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.
Primary Responsibilities
* Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
* Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
* Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
* Implement and maintain safety protocols and security measures with guests, staff, and property in mind
* Address and find solutions to operational issues and challenges
* Provide mentorship and guidance to empower teams in developing their own expertise and personal growth
Skills And Experience
* Proven experience as a Department Head or Operations Manager
* Proven strong financial and business acumen
* Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders
* Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
* Poised and composed, even in high-pressure situations
* Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required
Accor Benefits
* ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
* Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
* Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
* Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
* Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
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