Job Profile
Take on a challenging role in a dynamic funding organisation and contribute to its success by delivering exceptional customer experiences.
* Ensure customer satisfaction by providing responsive support and building strong relationships with commercial clients.
* Process loan documentation efficiently, maintaining accuracy and attention to detail.
* Investigate and resolve client complaints in a timely manner, demonstrating composure in fast-paced environments.
* Assist customers with product usage, problem resolution, and general support.
Essential Skills
* Prior experience in customer services, preferably within the financial sector.
* A composed demeanor when handling multiple priorities in a fast-paced setting.
* The ability to use initiative in problem-solving and a proactive approach to managing collective responsibilities.
* Excellent written and verbal communication skills, with a basic understanding of finance concepts.
Benefits Package
* Access to ongoing learning opportunities for career development.
* Support to explore different career paths and achieve goals within a team that values collaboration and approachability.
Our commitment is to create an inclusive culture where everyone belongs and innovative ideas are valued.