Job Title: Technical Support Specialist
The role requires in-depth knowledge of Microsoft 365, including Office, Windows operating systems, Active Directory, and cloud-based services.
Responsibilities include providing technical assistance at a walk-up service desk, remote IT support for technology-related queries, offering local hardware support, delivering technology training sessions, and managing loan equipment and repair services.
This role also involves acting as the first point of contact for staff members requiring help or information regarding technology within the organization.
To succeed in this position, candidates must possess excellent customer service skills, strong interpersonal and communication abilities, and a commitment to adhering to security and compliance processes.
Candidates should have prior experience working with Microsoft products and be familiar with ITIL best practices. They should also be able to work effectively in a team environment and provide exceptional customer service.