Being part of Cummins means working alongside today's most creative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented Customer Service Advisor to join our team specialising in Customer Service Parts department and support for our Customer Support Centre in Scoresby.
This role is a permanent part‐time position, 22.8 hours per week. Hours and days are versatile, and the role must cover busy and peak periods.
In this role you will make an impact in the following ways:
* Be the first point of contact for our valued customers across the South Pacific region.
* Answer parts‐related inquiries from customer calls and emails.
* Assist with parts interpretation and the provision of required parts.
* Advise on part suitability and walk customers through the best solution for the job.
* Process orders and quotes in a timely manner.
Responsibilities
* Customer service experience is essential.
* Parts interpreter or automotive knowledge is advantageous.
* Adaptability to current software and processes – Salesforce experience an advantage.
* Able to prioritise complex tasks and troubleshoot.
* Available for in‐office work with flexibility.
Qualifications
* Part‐time position (0.6) supporting the Parts Advisor role within the CSC. This business‐critical, customer‐facing role enables parts transactions through phone calls, email enquiries, and e‐commerce portals.
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