OverviewCustomer Success Manager – $1M+ Portfolio | Fully Remote (East Coast Australia) | NFP techWe're looking for a driven and relationship-focused Customer Success Manager to take ownership of a portfolio valued at over USD $1M.
In this role, you'll be the trusted partner for our customers, ensuring retention, driving product adoption, and identifying opportunities for expansion.
This is a fully remote position, open to candidates based on the East Coast of Australia.
You'll join a purpose-driven, global SaaS company working with clients that are making a difference in the world.What you'll be doingManaging a portfolio of 80-100 high-value customers, building long-term relationships and ensuring ongoing success.Driving adoption and usage of the platform to deliver measurable value.Owning retention, renewals, and expansion opportunities across your accounts.Collaborating cross-functionally with Product, Engineering, Sales, and Marketing to ensure customer needs are met and issues resolved.Running onboarding, contract negotiations, and account reviews with professionalism and commercial acumen.Monitoring account health, spotting opportunities, and proactively driving growth within your portfolio.About YouYou're a natural relationship builder with strong commercial instincts.
You love helping customers succeed but also know how to identify opportunities and close the loop when it comes to expansion.Proven experience in Customer Success and/or Account Management with retention and expansion targets.Comfortable managing a book of business and juggling multiple customer relationships.A sales-savvy mindset: able to spot opportunities, qualify prospects, and present solutions confidently.Excellent communicator with strong problem-solving and influencing skills.Highly organised and adaptable in a rapid-paced, remote-first environment.Passion for working with nonprofit and purpose-driven customers is a big plus.Familiarity with tools like Salesforce, HubSpot, or Outreach would be advantageous.What's on OfferFully remote role – work from anywhere on the East Coast of Australia.Opportunity to own a $1M+ portfolio and directly impact growth.Join a mission-driven SaaS company that supports global nonprofits.Collaborative, supportive, and innovative team environment.PayBase pay rangeA$80,000.00/yr - A$110,000.00/yrSeniority levelMid-Senior levelEmployment typeFull-timeIndustriesSoftware DevelopmentWe're not accepting spam or irrelevant applications.
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📌 Customer Success Manager
🏢 Pulse Recruitment | Tech Sales & Cybersecurity Recruiters
📍 West Tamworth