Job Purpose
To support the Lucy Electric Australasia regional growth strategy by servicing new and existing Sales Accounts and completing all required business administrative tasks.
Plays a key role in supporting managers and team members, enabling them to focus on their primary responsibilities while ensuring day-to-day operations run seamlessly.
Job Context
Handling all quotation, order and general administrative duties: Quotation Set-Up, Order Processing, Customer Support, Record Keeping, Delivery Co-Ordination as well as general office administrative duties.
The role will report directly to the Sales Director – Australasia.
Key Accountabilities
Including but not limited to:
Primary
* Proposal Set-Up: Entry into CRM and setting up of appropriate filing systems
* End to End Order Processing: Handling sales orders, internal factory purchase orders and Issuance of sales invoices to Back-up Finance Team.
* Logistics: Verify shipping documents for all shipments co-ordinating with internal logistics teams and customers.
* Track Customer Complaints: Work closely with Service Team
* Service Warranty: Register in D365 monthly.
* Record Keeping: Maintaining accurate customer records and sales data ensuring they are up-to-date and easily accessible.
* Customer Support: Answering customer inquiries, providing after-sales support, and resolving issues.
* Communication: Coordinating with sales teams, other Lucy Electric departments, and customers.
Secondary
* Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs.
* Support Health & Safety: Fire Warden, First Aid, Attend H&S training, LIMS / Audit Report, monitoring of HIT Tickets.
* Champion Sustainability agenda including CSR activities:Communicate with UK Team on sustainability agenda, ad hoc reports etc. Submit Emission Data report monthly. Arrange and lead the agenda for CSR activities based on Group's requirement.
* Assisting with Travel Arrangements, assist in planning and organizing company events, meetings, and team-building activities.
* Coordinate trade show logistics, including booking venues, arranging catering, and managing RSVPs.
* Provide general administrative support to managers and team members, including scheduling meetings, preparing documents, and managing correspondence.
* To help identify and undertake any other duties and responsibilities to improve the efficiency and quality of internal procedures and customer services.
* Comply with all company policies and procedures and maintain confidentiality of information relating to the company's business and staff.
Minimum Qualifications, Knowledge and Experience
* Familiarity with CRM Systems, preferably Microsoft D365 or similar
* Familiarity with ERP Systems, preferably Oracle or similar
* Excellent in MS Office
* Excellent reporting and documentation skills.
* Knowledge of local and international logistics processes
* Knowledge of sales processes: Understanding how sales operations work is helpful
* Office Administration experience
* 3+ Years within similar role preferred
Behavioural Competencies
* Strong prioritisation, organisational and time management skills: Crucial for managing multiple tasks and meeting deadlines.
* Excellent communication skills: Both written and verbal, for interacting with customers and team members.
* Attention to detail: Important for accurate order processing and record keeping.
* Customer service skills: Ability to handle customer inquiries and resolve issues professionally.
* Problem-solving skills: Ability to identify and resolve issues efficiently.