Technical Support Specialist
We are seeking a skilled Technical Support Specialist to provide on-site IT and infrastructure support in a classified environment.
This role involves hands-on troubleshooting, systems monitoring, and support for end-user technologies and infrastructure at a high-security site.
* Deliver technical support for end users across hardware, software, and infrastructure systems
* Troubleshoot and resolve issues related to Windows OS, Active Directory, Group Policy, networking (TCP/IP, DNS, DHCP), and virtualisation platforms (VMware ESXi, Horizon)
* Coordinate on-site support activities, managing the local team and tasking analysts to meet service levels
* Monitor incident tickets and collaborate with global service desk and infrastructure teams
* Support patching and system updates across local infrastructure under broader IT guidance
* Manage lifecycle planning, asset inventory, and procurement coordination
* Provide "white glove" support to executives, stakeholders, and visiting staff as needed
* Participate in occasional out-of-hours or weekend support to meet operational requirements
Key Skills:
* 7+ years in a technical support or IT infrastructure role
* Knowledge of windows & Linux
* Experience working within Australian Defence or secure ICT environments
* Proficient in Active Directory, Group Policy, Windows-based systems, and networking fundamentals
* Knowledge of NetApp, Synology, Power Vault or similar storage platforms
* Strong diagnostic skills across hardware, OS, and application support
* Certifications such as MCSE, CCNA, or similar (highly regarded)
* Experience with VMware ESXi and virtualisation tools
* Familiarity with service management tools (e.g., ticketing systems)
* Excellent communication, task prioritisation, and stakeholder engagement skills
Eligibility Requirements:
* You must be an Australian citizen & hold a NV1 clearance or above.
* Previous experience working in Defence or Government ICT environments is highly desirable
Why Work with Us:
* Be part of a globally recognised organisation delivering high-level capabilities
* Join a tight knit, technically skilled local team backed by global infrastructure support
* Opportunities for personal development, certifications, and career progression
Security clearance: Must already possess an NV1 AGSVA clearance