3 days ago Be among the first 25 applicantsThe work we do mattersWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.The work we do mattersWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.How You Will Make An ImpactReporting to the Executive Director of our Digital Forensics and Incident Response (DFIR) practice, the Operations Specialist supports presales activity alongside the internal teammates and CyberCX customers.Day to day you will:Own and develop collateral to support business development for DFIR, including case studies, testimonials, service descriptions, internal training & enablement collateral, pricing frameworks, and other solutions, proposals and go-to-market material.Own and run the DFIR retainer program – from presales to post-sales support.Assist with presales, inquiries and proposals for DFIR retainers.Onboard new retainer customers.Manage customer spend pre-paid fees/hours) throughout the retainer lifecycle.Manage non-incident related customer inquires.Support the internal relationship the DFIR practice and the wider group Customer Sales team team – educating them on sales requirements to support business development.Actively engage with and leverage subject matter experts across DFIR to support business development activities.Share and promote the successes of the DFIR team both within CyberCX and across industry, including support for online and other marketing opportunities.Continually enhance satisfaction of customers and support renewal of repeatable services through close stakeholder management, regular customer engagement, sourcing customer feedback and supporting improvements of service deliverySkills & QualificationsAustralian citizenship with the ability to hold an Australian Security Clearance.Experience (1+ years) in presales or solution design roles, ideally including professional services, cyber security and/or technology – with a strong focus on relationships.Technical experience in Cybersecurity (ideally Digital Forensics & Incident Response, or associated domains).Multi-Level stakeholder engagement, communication & presentation skills, with an ability to build credibility and trust with senior leaders and internal teams.An understanding of best-practices for the sales lifecycles, presales support, engagement and pursuit.Existing knowledge and relationships of the market and buyers of DFIR Services.Inquisitive and determined, you maintain focus on the objective of your work and are dedicated to seeing it completed successfully.Great advantages for great peopleA salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working stylesAll the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each yearSalary packaging options (such as a novated car lease)Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aidersDiscounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and morePersonalised development planning, access to training and membership to industry organisationsEmployee interest groups and communities including a comprehensive Women in Cyber programA comprehensive reward and recognition program – with a special thank you every year on your anniversary!Be yourself.We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.We take security seriouslyWe require all employees to complete background checks (including police and global sanction list checks) annually.Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at CyberCX by 2xGet notified about new Operational Specialist jobs in Greater Perth Area.High Wycombe, Western Australia, Australia 3 weeks agoBalcatta, Western Australia, Australia A$75,000.00-A$79,000.00 2 weeks agoWelshpool, Western Australia, Australia 1 week agoWelshpool, Western Australia, Australia 4 days agoThe Ritz-Carlton Perth - 2025 Voyage Program - F&B OperationsPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 4 months agoPerth, Western Australia, Australia 16 hours agoCoordinator Newman Operations Processing | FIFO | 5/2/4/3 or 8/6 rosterPerth, Western Australia, Australia 3 days agoCanning Vale, Western Australia, Australia A$85,000.00-A$90,000.00 3 weeks agoPerth, Western Australia, Australia 1 month agoAdministration Opportunities - Expression of InterestPerth, Western Australia, Australia 19 hours agoPerth Airport, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 2 weeks agoStep Up Process Assistant Pool, OperationsPerth, Western Australia, Australia 1 week agoShenton Park, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 20 hours agoHammond Park, Western Australia, Australia 1 month agoWelshpool, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia A$75,000.00-A$75,000.00 1 week agoWelshpool, Western Australia, Australia 4 days agoHenderson, Western Australia, Australia 1 week agoRockingham, Western Australia, Australia 2 weeks agoFremantle, Western Australia, Australia 1 day agoMandurah, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoButler, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia A$80,000.00-A$85,000.00 3 weeks agoBeckenham, Western Australia, Australia 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr