Customer Service Leadership Position
The Director for Customer Service will oversee the delivery of high-quality transport service and implement improvements to enhance customer interactions.
* Ensure responsive service delivery with an emphasis on continual enhancement and reforms.
* Lead initiatives across the territory in a permanent, full-time position.
About This Opportunity
This is a senior leadership role that requires exceptional interpersonal and communication skills. The ideal candidate will have experience in managing teams and implementing process improvements.
The successful candidate will be responsible for developing and executing strategies to improve customer satisfaction and loyalty. They will also be responsible for ensuring that all customer interactions are handled professionally and efficiently.
Key Responsibilities
* Service Delivery Management: Oversee the delivery of high-quality transport service to customers.
* Process Improvement: Implement improvements to enhance customer interactions.
* Team Leadership: Lead initiatives across the territory in a permanent, full-time position.
Requirements
To be successful in this role, you will need:
* Excellent Communication Skills: Ability to communicate effectively with customers and team members.
* Strong Leadership Skills: Experience in managing teams and leading initiatives.
* Problem-Solving Skills: Ability to analyze problems and develop effective solutions.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and experienced leader who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.