Job Title: Technical Support Specialist
This position on the customer service desk provides a technical response to client queries and incidents relating to enterprise ICT environments while delivering high-level customer service. A 24-hour service requires participation in an on-call roster with allowances and overtime paid.
Required Skills:
* Coordinate with the ICT Customer Service Desk for incidents and requests, applying client service standards to investigate, elevate or resolve problems.
* Contribute to meeting Client Support & Operations' Service Level Agreements (SLAs).
What We Offer:
We offer allowances and overtime paid as part of our 24-hour support model. Our team is committed to providing exceptional support services that meet your needs.