AI gives our people more time to care, connect and change lives
We believe in using technology to give people more time to care, connect and change lives. AI doesn't replace the human touch - it enables it. By reducing repetitive tasks and increasing access to insights, we’re freeing up time for our people to focus on what matters most: delivering better support and outcomes for our clients. At Trilogy Care, we’re not just tweaking an old system - we’re rebuilding the future of aged care from the ground up, powered by AI, automation and cloud-native tech. As an industry first-mover in practical AI, we’ve embedded real autonomy, experimentation and velocity into the heart of our tech team. Every employee from Development to front-line care has access to generative AI tools at their fingertips. You’ll be part of a fast-growing product and engineering function solving deeply human challenges with modern tools, agile ways of working, and a chance to create real social impact.
We are seeking talented product designers to work on the Trilogy Care Portal and other digital applications. The ideal candidate will have experience working closely with product managers, frontend and backend engineers to on complex software development projects. This is a full time, hybrid role, working in office and from home.
What You'll Do
* Conduct user research and solution validation with guidance, applying insights to inform user- and business-focused design decisions
* Create design deliverables such as JTBD, UX scorecards, user flows, wireframes, mock-ups, and prototypes to solve real user problems
* Collaborate with cross-functional teams to communicate UX outcomes clearly and simplify complex concepts
* Identify and address usability issues, iterating designs based on feedback and data
* Contribute to the design system by maintaining consistent, reusable components in prototyping tools
* Support stakeholders with UI copy and documentation, and participate in constructive design reviews
* Recognise and help resolve UX debt, with input from senior designers or your manager
* Use tools and AI to optimise your workflow and collaborate effectively with the broader Trilogy Care design community
What You'll Bring
* Experience in a design-related role, ideally as a product designer, with a strong foundation in usability, interaction design, and mobile application design.
* Solid understanding of design systems, and hands-on use of modern design and collaboration tools.
* Comfortable leading or participating in workshops, user interviews, and stakeholder engagement in both group and 1:1 settings.
* Working knowledge of HTML and CSS.
* Excellent written and verbal communication skills in English, suited to a hybrid and largely asynchronous work environment.
* Ability to clearly articulate complex problems and propose practical, iterative solutions, building consensus across teams.
* Comfortable in fast-paced, agile, and highly iterative software development environments.
* Organised, self-driven, and capable of long-term integration within a team.
* Positive, solutions-focused mindset and alignment with our values.
Why Trilogy Care?
* Expansive new King Street office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
* Vibrant team culture and regular social events
* Career mapping and progression opportunities across digital and data teams
* Salary packaging to boost your take-home pay
* Access to Fitness Passport to support your health and wellbeing
* EAP support for you and your immediate family
* Employee discounts on groceries, fuel, utility bills, wellness and more
* Hybrid working environment
If you're looking for more than just a job, if you want your design skills to make a real impact, this is your chance. At Trilogy Care, you'll help create digital tools that give care teams more time to connect, support, and change lives. You'll work in a collaborative, mission-led environment that values innovation, empathy, and real-world outcomes. Join us to design with purpose, grow your career, and be part of the future of aged care. Apply now and help us build something that truly matters.
Please note:
Applicants must have full Australian work rights.
As part of our onboarding process, a police check and professional references are required.