About Us
At City Beach, our people are at the core of what we do. We welcome individuals from all backgrounds, values individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.
We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores connect customers to events, influencers, and trends, allowing them to live life on their terms.
The Role
We are seeking a Retail Supervisor to support our store leadership team in overseeing daily operations and supervising store teams. As a leader, you will provide an exceptional customer experience through outstanding product knowledge, customer service, and problem-solving skills.
You will work closely with the Store and Assistant Store Manager to deliver business objectives and key success indicators.
Responsibilities
* Deliver a superior customer experience by providing personalized assistance and solutions.
* Ensure stores are open and ready for customers, maintaining a safe and secure environment.
* Manage stock movement to reduce shrinkage and optimize sales.
* Filing and tidying shopfloors and setting up promotions and sales.
* Work with the store leadership team to achieve performance objectives, including Sales, People, Audit & Compliance, Visual Merchandising, Wages.
* Maintain high standards of store presentation, keeping shopfloors and stockrooms neat and tidy.
* Demonstrate strong product knowledge and recommend products based on customer needs.
* Run shifts as required, including opening and closing the store, cash handling, and maintaining store security.
* Provide effective leadership and feedback to store team members.
* Support the store leadership team in executing assigned tasks.
Requirements
* Minimum 1 year experience in a customer-service role.
* Experience in operational supervision of a store highly desirable.
* A strong focus on delivering outstanding customer service.
* Ability to work in a fast-paced environment and multitask.
* An energetic and enthusiastic approach to store operations and a personable approach with customers.
Benefits
* 40% team member discount for you, your friends, and family.
* Discounts on products and memberships, including health clubs, gyms, class passes, and wellness centre.
* Complimentary consultations with Westpac.
* 7% discount on Medibank private health insurance.
* Up to 15% off at Strike Bowling & Holey Moley.
* Beach parties with gift cards.
* Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
* Awesome in-store competitions and sales incentives.
* Prezzee Gift Cards for major milestones and yearly anniversary certificates.