Service desk support melbourne

About the role

Our manufacturing client is looking for an experienced Service Desk Support. The role provides first and second‐level technical support, resolving hardware, software, and system‐related issues to maintain business continuity. The role is accountable for managing incident and service request lifecycles, ensuring timely resolution in line with SLA/OLA requirements.

Skills and technologies

• 3 months contract (possible extension)
• Oakleigh, Melbourne
• 5 days onsite; versatile working arrangements
• $500–$550 inclusive super/day
• Must be Microsoft technologies – Azure, Intune, ServiceNow

Responsibilities

• Provide first and second‐level IT service desk support for hardware, software, and system issues.
• Manage incident and service request lifecycles; ensure timely resolution in accordance with SLA/OLA.
• Collaborate with IT teams to restore services and minimize business impact.
• Document issues and resolutions; contribute to knowledge base improvements.

Qualifications and requirements

• Proven experience in IT service delivery, with approximately 5+ years in a similar service desk or infrastructure support role.
• Robust working knowledge of core Microsoft technologies, including Microsoft 365, Active Directory (ADX), Intune/MDM, Azure, and Windows * environments.
• Experience supporting infrastructure platforms such as VMware and Veeam, with exposure to backup and recovery processes.
• Practical understanding of IT service management frameworks and tools (e.g. ServiceNow, ITIL), including incident, request, and problem management.
• Solid understanding of networking fundamentals, including WAN/LAN, switching and routing (CISCO), wireless, firewalls, and end‐user connectivity.
• Experience working in cloud and hybrid environments, supporting day‐to‐day operational requirements.
• Experience supporting mobile device management, including MDM configuration and multi‐factor authentication (MFA).
• Ability to contribute to problem resolution and continuous improvement, including root cause analysis, system enhancements, user support, and exposure to project‐based work.
• Relevant certifications (e.g. Microsoft, Cisco CCNA, ITIL) desirable.

Note: If this suits, please apply through the advertisement.