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Service desk analyst - lh 04134

Canberra
Hays
Service Desk Assistant
Posted: 28 July
Offer description

Join a Federal Government agency as an IT Support Analyst and contribute to advancing digital healthcare

Your new company


This Federal Government client is leading the way in transforming healthcare through digital innovation. With a strong focus on improving health outcomes for Australians, the agency is responsible for delivering national digital health systems and services. It fosters a collaborative, respectful, and forward-thinking work culture that values transparency, accountability, and innovation.


Your new role


As an IT Support Analyst, you will be responsible for providing IT user support and basic administration across business applications, end-user computing, and related technologies. Reporting to the Assistant Director - IT Support, you'll contribute to service delivery, issue resolution, and knowledge management, while also supporting broader technology and service management functions across the agency.


What you'll need to succeed


To be successful in this role, you will need:

* Demonstrated experience in IT Support, User Support, or Customer Service
* Ability to work independently and manage workflows effectively
* Hands-on experience with Azure, Entra ID, Active Directory, Cloud and Microsoft Suites
* Strong communication and stakeholder engagement skills
* Relevant qualifications or certifications in IT or Business (desirable)

What you'll get in return


In return, you'll enjoy:

* A competitive salary and benefits package
* Federal Government Exposure
* A supportive and inclusive team environment
* The opportunity to contribute to meaningful digital transformation in the public sector

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on
02 6112 7695 or email Aanchal.Dwivedi@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion on your career.

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