About the Role
Join Hive Kelvin Grove as a Customer Service Coordinator! Assist with inspections, open homes & reception in this diverse property role. At Hive Property, the Customer Service Coordinator supports the Leasing & Property Management team by coordinating key collections, assisting with inspections, managing open homes, processing lease renewals and maintaining tenant communications. Collaborating with our Hive team and Virtual Assistants, you'll help drive seamless operations while supporting marketing, staging, and advertising to attract top tenants. This role is based in Kelvin Grove, but you'll occasionally be asked to work from our Springfield office to assist our Property Manager.
Key Responsibilities
* Manage daily front desk operations, providing exceptional service to residents, tenants, and guests.
* Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required.
* Oversee resident check-ins/check-outs and support leasing, inspections, and property management tasks.
* Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery.
* Perform administrative tasks, including mail management, end-of-shift processing, and maintaining a professional reception area.
Skills & Experience
* Unrestricted Work Rights in Australia.
* Valid National Police Check (within 3 months or be willing to obtain).
* Tech-savvy and confident with property management systems – experience with Property Tree highly regarded.
* Excellent written & verbal communication skills with the ability to engage effectively with tenants, contractors and internal teams.
* Previous experience in front office, reception, or hospitality environments (desirable).
Mandatory Requirements
* Working with Children's Check (Blue Card).
* Valid Certificate IV in Real Estate Practice (or be willing to obtain).
* Reliable Vehicle.
Benefits
* Inclusive Culture – Collaborate with a diverse and engaging team.
* Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage.
* Company-funded Flu Vaccinations – we've got your back during flu season.
* General Referral Bonuses – Up to $1,000 AUD for successful referrals.
* Travel Perks – Access exclusive rates at Essence Hotels & Apartments.
Company Overview
At Hive, we don't just provide student accommodation – we create vibrant, well-connected communities that make student life easier, safer, and more enjoyable. Located just minutes from QUT Kelvin Grove, our fully furnished, purpose-built properties offer convenience, style, and comfort for students and a dynamic, rewarding work environment for you.
EEO Statement
UniLodge Living Group, and our brands, is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, we require all candidates to declare any history of being investigated for or engaging in gender-based violence. This approach aligns with our dedication to upholding the highest standards of integrity and accountability within our organisation and meets the requirements of the National Higher Education Code to Prevent and Respond to Gender-based Violence. Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual's unique experiences and contributions are valued. If you're interested in joining us, we welcome your application.
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