Geelong Psychology Group is a thriving well established psychology practice looking for a mature minded, flexible individual to join our admin team.
We are a team of 20 psychologists/ counsellors, some of whom have worked together for 10-15 years. We are a welcoming, innovative practice with a positive, stable team environment. We are based across a central location with several satellite offices.
We are looking to recruit a warm and enthusiastic individual to work 5 days a week (Mon-Fri) to help support our amazing team. The successful candidate would be interested in working with 1-2 other dynamic admin staff. This will be an ongoing contract.
It is a busy, fast paced practice with multiple referral pathways, that will require the suitable candidate to be able to rapidly multitask, have mental flexibility, prioritizing competing demands that can shift quickly, and also attend to details efficiently and effectively.
Key accountabilities of this role will include:
* greeting clients
* answering phone calls and responding to and liaising with client and third-party queries
* problem solving administrative issues as they arise with third party providers
* responding to client and staff emails along with instant messages via staff intranet
* processing client payments and Medicare rebates
* sending third-party invoices and following up unpaid invoices
* maintaining client records
* being a key contact relating to staff locations and the requirements of each referral pathways so that we are able to assist clients with getting all necessary paperwork completed
* managing psychologist diaries including cancelling and rescheduling appointments
* manage with the support of the Directors office-based issues as they arise, including IT, phone, printer and internet issues
* general admin tasks as required
About you
Previous experience undertaking an administrative role and tasks is essential. We require candidates to demonstrate that they have:
* Sound computer knowledge of Microsoft Programs and email
* An excellent phone manner
* Amazing customer support skills
* Experience of processing payments using eftpos terminals
* The ability to work both independently and as part of a collaborative team
* Experience in dynamic and fast paced environments
While not essential it would be preferred if successful candidate had:
* A background in Medical or allied health reception
* Knowledge of Zanda practice management software
* Experience working in an environment where confidentiality is critical
* experience with allied health portals such as lantern pay
We are looking for someone who is proactive and willing to learn. It is a role that requires flexibility as there are constant interruptions to the role and also multiple referral pathways and policies.
Wages as per Health Professionals and Support Services Award 2010
Website: http://geelongpsychologygroup.com.au
Please Send cover letter and CV to ************@outlook.com by Sunday 12/4/26