Braeside location
- WFH up to 3 days per week after initial training
- Full-time hours
**The company**
Our client is a distributor of innovative screening and shading products. Retail and commercial brands within the business provide a wide variety of interior and exterior furnishings that are well-trusted and tailored to each customer's needs.
**The role**
As a key member of the team, you will be responsible for ensuring customer needs are met through order entry and answering customer support queries. Headline duties involve:
- Providing information to customers regarding order status, including delays and discrepancies; ordering spare parts as required
- Liaising with the warehouse concerning stock availability
- Providing technical information to customers regarding products and seeking information from relevant internal departments where required
- Liaising with Field Managers and Sales Reps to ensure your product knowledge stays up to date
**Your skills**:
This active role requires an individual who is patient, calm under pressure and able to maintain a positive attitude.
- Excellent verbal and written communications skills
- Experience in a customer service/sales B2B or B2C environment
- A proactive, adaptable, solution-focused approach
- Strong ability to prioritise tasks and manage time effectively
- Confidence in adopting new technologies and systems
- A collaborative approach to completing tasks
**The culture**
You will enjoy working with a supportive team and receive excellent training and onboarding. After an initial training period, you can work 2 or 3 days a week from home
- Alternatively, if this role isn't the right fit for you, contact our friendly consultants for a confidential chat about what you're looking for, as we do have roles across the South East Suburbs._
Alternatively, for a confidential discussion please contact Briana Bayley on 03 9535 2111.
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