Clinical Safety Quality & Patient Experience Manager
Norwest Private Hospital is committed to delivering patient‑centred care through a team of highly skilled clinicians, compassionate nurses, allied health professionals, and dedicated support staff. Located in the dynamic Northwest corridor of Sydney and operated by Healthscope, our 277‑bed facility offers advanced surgical, medical and obstetric services supported by cutting‑edge technology and a fully equipped Emergency Department.
Join Norwest Private Hospital Where Innovation Meets Compassion
We are renowned for expertise in orthopaedics, neurosurgery, cardiac surgery, general surgery, and interventional cardiology, and we are a preferred choice for expecting mothers and growing families.
About This Role
As the Clinical Safety Quality & Patient Experience Manager, you will lead the development and implementation of robust clinical governance and risk management frameworks that underpin safe, high‑quality patient care. You will drive continuous improvement, ensure compliance with National Safety and Quality Health Service (NSQHS) Standards, and foster a culture of safety and accountability across the hospital.
Governance & Strategic Oversight
* Chair Standard Committee Meetings – lead and facilitate committee meetings to ensure effective governance of clinical and operational standards, drive consensus, and oversee implementation of agreed actions.
* Participation in Quality Manager Meetings – actively engage in cross‑departmental forums to align strategic priorities, share best practices and support consistent quality outcomes across all facilities.
* Policy Governance – oversee the development, review and implementation of clinical and operational policies to ensure alignment with regulatory requirements and industry best practice.
* Patient Experience Leadership – collaborate with managers to respond to patient concerns, build trust, and champion initiatives that deliver measurable improvements in patient experience and care quality.
Risk Management & Analysis
* Incident Investigation & Reporting – lead comprehensive investigations into clinical and operational incidents, lead Serious Adverse Event Reviews and develop actionable recommendations to prevent recurrence and enhance patient safety.
* Hospital Rounding & Spot Audits – conduct proactive rounds and targeted audits to identify gaps in practice, assess compliance with standards and elevate high‑risk issues to relevant stakeholders for timely resolution.
* HAC Review – analyse hospital‑acquired complication data to identify trends, evaluate contributing factors and collaborate with clinical teams to implement evidence‑based interventions that reduce harm.
* CSR Oversight – manage Critical System Reviews, analyse findings to inform risk mitigation strategies, strengthen governance frameworks and support continuous improvement initiatives.
* Safety Huddle Attendance – actively participate in daily safety huddles to contribute to real‑time risk identification, escalation and collaborative problem‑solving, ensuring a culture of safety and transparency.
Compliance & Regulatory Response
* Standard Compliance Monitoring – ensure alignment with NSQHS and internal benchmarks.
* Data Reporting for M&M Meetings – provide analytical insights to support clinical governance.
* HCCC Response Coordination – manage timely and appropriate responses to complaints and investigations.
* Patient Feedback Analysis – translate consumer insights into quality improvement initiatives.
Qualifications & Experience
Essential Criteria:
* Current registration with AHPRA.
* Tertiary qualifications in health, clinical governance, quality or risk management.
* Demonstrated experience in healthcare quality and risk leadership.
* Strong knowledge of NSQHS Standards, accreditation and regulatory frameworks.
* Advanced skills in data analysis, incident review and stakeholder engagement.
Desirable Criteria:
* Familiarity with Healthscope systems and processes.
Why Healthscope
At Healthscope we care about your career. You'll be supported by strong leadership, innovative teams and opportunities to grow and flourish. As Australia's only national private hospital operator we offer a diverse and collaborative environment where your contribution makes a real difference. Join us and be the difference in our patients' lives.
Applications close
2 January 2026.
To Apply
Please click the Apply button to be taken to our online application form. For any questions, please reach out to the recruitment team.
More Information
Our commitment to quality and safety for patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and evidence of right to work in Australia prior to appointment. Staff in patient‑contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.
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