Are you a customer-focused professional ready to make an
impact? Adecco is partnering with a high-profile Federal Government client to
recruit for dedicated APS3 Customer Service Officers. This is a fantastic
opportunity to contribute to a highly visible program, providing exceptional
service and support to internal and external stakeholders.
About Us
As one of the world's leading recruitment agencies, we
leverage our global presence to produce great outcomes for the businesses and
people we work
Responsibilities
Under general supervision and direction:
* Perform customer service, concierge,
personalisation support, and telephone enquiries.
* Contribute to the delivery of high-quality
outcomes for customers by providing a prompt, efficient and professional
service.
* Communicate effectively (orally and in
writing) with members of the public, relevant authorities (such as Australia
Post) and other government agencies.
* Undertake Quality Assurance checks of
documents in including application forms prior to and post print of documents
(spoils and destructions)
* Managing confidential data.
* Undertake processing tasks and operate
document printer and laminate machines to produce Australian documents
* Perform straightforward or routine customer
interviews, for Australian documents (as required) in Adelaide or State and
Territory Offices.
* Deliver courteous, prompt and professional
customer service in providing guidance to the public on document matters
* Undertake the duties of cashier including
daily financial reconciliations.
* Support the interpretation and analysis of
relevant legislation, regulations, guidelines, and procedures relating to the
issue of Australian documents, with guidance as required.
* High speed and accurate data entry, document preparation,
scanning, personalisation, image enhancement, document exceptions
re-work.
* Assist in the document production workflow
when required, i.e.: scanning/ cropping, ensure data quality prior to the issue
of Australian documents.
* Attend appropriate training on legislation,
policy and guidelines and develop and maintain an understanding of relevant
legislation and policy frameworks.
* Organise own workload, allocate own
resources, and complete tasks in a timely manner to meet established key
performance indicators.
* General day-to-day administrative functions
including, but not limited to, management of inbox, payment of invoices,
liaison with various customers and stakeholders in relation to document
refunds.
* Complete other administrative duties related
to document processing as required.
* Apply attention to detail, accuracy and
produce high quality work in line with the departments Quality Framework.
* Management and distribution of high volume of
mail and correspondence
Please note: the role will involve customer
interaction, including exposure to people who may be emotional, distressed, or
have challenging personal circumstances. Officers will be trained across a
variety of duties and expected to be flexible and adaptable to meet operational
requirements. All roles will include some tasks that may be repetitive, or
involve more physical aspects such as lifting, walking, or standing for
prolonged periods of time.
AUS citizenship and
an active Baseline Security clearance is mandatory for this opportunity.
Contact
Interested in learning more or ready to
apply?
Feel free to reach out—I'm always happy to chat about the
role and answer any questions. You can message me on LinkedIn or contact me
directly or
Looking forward to connecting
Poonam Devi | Recruitment Consultant (Government)
Adecco NSW/SA