IT Support Analyst Job
About us:
HLB Mann Judd is a leading, award-winning chartered accounting and advisory firm based in Sydney. They offer a broad range of services including audit & assurance, wealth management, tax consulting, and advisory services for private companies, family businesses, not-for-profits, and individuals.
As a proud member of HLB International – the 8th largest global accounting network – they leverage local expertise and global resources to meet client needs, with over 46,755 professionals across 157 countries.
The company has recently been recognized as the Best Accounting & Consulting Services Firm at the 2024 Client Choice Awards and named a Finalist for Best Client Experience. These accolades reflect their commitment to delivering exceptional service through their talented team.
The role:
Our Shared Services team is looking for an enthusiastic individual, with a strong work ethic that loves learning new technologies to join our team as an IT Helpdesk Support Analyst. This is a full-time position in our Sydney office.
Your day-to-day will have you provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.
Responsibilities:
* Understanding of end user support and escalation processes.
* A good general knowledge of technical infrastructure including Windows 10/11 and M365.
* Imaging and setup of laptops for users.
* Providing technical support for Windows OS, MS Office and basic support for other core applications, logging in and printing.
* Adding, maintaining and de-activating users in Active Directory, Exchange and core application systems.
* Providing Remote and Onsite technical support to all end users including support and maintenance of software, desktop, server, hardware and access to the network.
* AV and meeting support.
* Documentation of systems and processes.
* An eagerness to learn and take on new challenges.
Requirements:
* Minimum 2 years' experience working in this type of role.
* Initiative, a 'can do attitude' with the ability to multi-task under pressure.
* Excellent communication skills and phone manner.
* Excellent spelling, grammar and eye for detail.
* Prior experience repairing and installing hardware on notebook and desktop computers.
* Proven experience with technical troubleshooting and ability to solve problems autonomously.
* Knowledge of installing various hardware and software and/or relevant tertiary IT qualification.
Desired Skills:
* Microsoft Active Directory experience.
* Experience with a hypervisor such as Hyper-V, VMware vSphere and MS Azure cloud.
* Creating and managing a standard operating environment (SOE), ideally within Microsoft SCCM.
* Experience with various Backup & Data recovery solutions.
* Understanding of networking concepts (TCP/IP, VPN, Routing, DNS).
* Network peripherals installing and configuring (switches, printers etc) would be an advantage.
Benefits:
* Full-time Permanent Position.
* Competitive remuneration, subject to regular reviews.
* Hybrid and flexible working.
* Opportunities for personal growth and development.
What We Offer:
* Convenient office location in Barangaroo.
* Paid parental leave and purchased leave options.
Work Life Balance:
* Social functions as part of the HLB Monthly Culture Calendar and team building days.
* Corporate social responsibility and volunteering opportunities.
* Social sporting teams.
* A comprehensive wellbeing program including access to our EAP, discounted health insurance, flu shots and health screens.