As the Locksmith Service Manager at ToplockNT, you will be responsible for leading and managing the locksmith service operations in Darwin and Katherine, NT. With 3 operational locations employing 14 on road locksmiths, this full-time position is essential in ensuring the efficient and effective delivery of locksmith services to our valued customers.
What you'll be doing
* Overseeing the day-to-day operations of the locksmith service team, including scheduling, dispatching, and monitoring the work of technicians
* Maintaining current Govt contracts and meeting KPI's
* Ensuring all locksmith services are completed to the highest standards of quality and customer satisfaction
* Coordinating the maintenance and repair of locksmith equipment and tools
* Liaising with customers to address any concerns or issues and provide exceptional customer service
* Monitoring and analysing service performance metrics to identify areas for improvement
* Developing and implementing strategies to improve the efficiency and profitability of the locksmith service operations
* Providing mentorship and training to junior locksmith technicians to develop their skills and expertise
What we're looking for
* Minimum 5 years of experience in a locksmith or related service management role
* The 5 years of experience must include demonstrated management responsibilities and leadership experience
* Strong technical knowledge and hands‑on experience in locksmith services, including the installation, repair, and maintenance of various lock systems
* Experience must cover all types of lock systems including residential, commercial, and automotive applications
* Excellent customer service and communication skills, with the ability to liaise effectively with both customers and technicians
* Strong problem‑solving and decision‑making abilities, with the capacity to think critically and find creative solutions
* Proficient in scheduling, resource allocation, and performance management
* Demonstrated leadership skills and the ability to motivate and develop a team of technicians
* Familiarity with relevant industry regulations and safety standards
What we offer
* Competitive salaries
* Opportunities for career advancement
* Company vehicle
* Iphone
* 4 weeks annual leave
* Gym membership
At StarcraftNT Pty Ltd T/A ToplockNT, we are committed to providing a supportive and rewarding work environment for our employees.
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