Customer Service & Technical Support Specialist (Chinese speaker preferred) $60,000 - $90,000 Super | Remote Opportunity We are seeking a proactive and customer-focused Customer Service & Technical Support Specialist to join a growing and dynamic organisation within the electrical and technology space. This role is ideal for someone who enjoys problem-solving, supporting customers, and working with technical products in a hands-on environment. You will be the key point of contact for customers and electricians, providing exceptional service while also supporting technical installations, troubleshooting, and system performance. About the Role In this varied role, you will be responsible for delivering high-quality customer service while also providing remote and on-site technical support as required. You'll work closely with internal engineers and cross-functional teams to ensure customers receive practical, timely, and effective solutions. Key Responsibilities Customer Service & Communication Provide professional and responsive customer service for product-related enquiries Manage phone and email enquiries from customers and electricians Resolve customer concerns and complaints with empathy and a solution-focused approach Ensure all issues are followed through and closed out effectively Technical Support (Remote & On-site around one or two days per month) Provide on-site technical support for installations, troubleshooting, and system upgrades Assist customers with product navigation and technical queries Collaborate with engineers to develop customised circuit and wiring connection diagrams Monitor system performance data and identify potential issues Gather and document post-installation feedback to support continuous improvement Operations & Team Support Maintain accurate customer records within the CRM system Assist with sales order processing and basic inventory coordination when required Conduct quality checks on incoming materials and review technical documentation Prioritise tasks based on business urgency and resource availability Support the wider team with administrative, logistics, or sales tasks as needed Build strong relationships with customers, partners, and internal stakeholders Skills & Experience Previous experience in a customer service role (industry background flexible) Strong communication skills with the ability to explain technical information clearly Confident problem-solver with a customer-first mindset Positive, adaptable, and team-oriented attitude Ability to work in a fast-paced and changing environment Experience using CRM systems and maintaining accurate records Comfortable working with technical documentation and structured processes What's on Offer A varied role combining customer service and technical support Exposure to innovative products and hands-on technical work Supportive team environment with opportunities to grow and develop Long-term career potential within a growing business If you're interested to discuss this role in more detail please apply and we will be in touch with more details. We can only consider applications with full working rights in Australia. Look forward to hearing from you, Niche Talent