Casual Customer Service Officer/ Licence Testing Officer
Join to apply for the Casual Customer Service Officer/ Licence Testing Officer role at VicRoads
Casual Customer Service Officer/ Licence Testing Officer
Join to apply for the Casual Customer Service Officer/ Licence Testing Officer role at VicRoads
Get AI-powered advice on this job and more exclusive features.
This range is provided by VicRoads. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$31.94/hr - A$31.94/hr
Direct message the job poster from VicRoads
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.
VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.
We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.
Salary: $31.94 an hour plus 25% loading
Tenure: Casual
Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads
At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Casual Customer Service Officers to join our vibrant team.
Key Responsibilities:
* Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
* Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
* Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
* Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
* Provide guidance and support to less experienced staff where required.
What we are looking for:
To ensure success in this position you will need to have:
* Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
* Excellent communication skills coupled with a strong work ethic.
* Adaptability, flexibility, and agility with regards to change and adopting new methods of working
* A team player who is not afraid to go above and beyond where required.
* A full valid driver's license is required. (You cannot be on your P Plates).
* Reasonable travel is required.
VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.
Our Culture
Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.
What we offer
* Competitive salary and benefits, including opportunities to earn a bonus
* Salary packaging, Fitness Passport & discounts to hundreds of retailers
* Opportunities for professional and personal development
* Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave.
How to Apply:
We encourage applications from people of all genders, backgrounds and communities.
If you need any adjustments to our recruitment process or the role itself, please let us know when applying.
Please submit your application via the "Apply" button. Applications should include a resume and a brief covering letter.
For a copy of the Position Description please email talentacquisition@vicroads.com.au
Unfortunately, applications cannot be accepted via this email. Application close 11.59pm Tuesday 5 August 2025.
Please note: VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at VicRoads by 2x
Get notified about new Customer Service Officer jobs in Melbourne, Victoria, Australia.
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 20 hours ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
South Melbourne, Victoria, Australia 1 week ago
Branch Customer Service - Epping Area - Expression of Interest
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 2 months ago
Altona North, Victoria, Australia 3 weeks ago
Complaints and Dispute Resolution Officer
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Derrimut, Victoria, Australia 2 weeks ago
Dandenong, Victoria, Australia A$60,000.00-A$70,000.00 2 weeks ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 2 weeks ago
Altona North, Victoria, Australia 4 days ago
Cremorne, Victoria, Australia 1 month ago
Abbotsford, Victoria, Australia A$55,000.00-A$60,000.00 2 days ago
Dandenong South, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr