Your new company
A cutting-edge organisation based in Melbourne's South-East is looking to recruit an IT Operations Manager for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and enabling flexible working arrangements.
Your new role
Within this challenging and rewarding position, you will be overseeing a team of 20 technical resources.
You will be:
* Providing guidance and leadership in managing, measuring, monitoring and improving the customer support experience.
* Overseeing all major incidents and service requests and taking ownership of business-wide communications.
* Monitoring team performance, Service Call completion times and individual billable time percentages.
* Ensuring a high standard of customer service is maintained throughout the team.
* Providing reports on client network availability, uptime, and status.
* Reviewing contracts and SLAs under negotiation to understand expected deliverables.
What you'll need to succeed
To be successful in your application, you will need:
* Proven experience in Infrastructure Management and team leadership.
* Sound knowledge of Microsoft 365, Azure, Security and Networking.
* Excellent understanding of ITIL practices and methodologies.
* Ability to work efficiently and effectively under pressure.
* Excellent customer service & communication skills, both verbal and written.
* Previous experience working for a Managed Service Provider or IT Consultancy is advantageous.
* Prior experience in the Power or Construction sector is well-regarded.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. This organisation prides itself on internal promotion and career development, alongside flexible working arrangements. Do not miss out!
What you need to do now
If you're interested in this role or know of someone who may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.