Job Overview
To excel in the hospitality industry, we seek a highly skilled Guest Experience Professional to deliver exceptional customer service and make every guest feel valued.
A typical day for you will involve:
* Welcoming guests with a warm smile and ensuring their stay is nothing short of unforgettable.
* Recognizing and rewarding loyalty program members, InterContinental Ambassadors, and repeat guests with personalized attention.
* Efficiently handling guest bookings, upgrades, and amenities while promoting our hotel's offerings.
* Processing payments seamlessly and ensuring a swift check-in and check-out process.
* Anticipating guests' needs and providing tailored recommendations to enhance their experience.
* Serving as the primary point of contact for guests, addressing concerns and offering solutions.
* Maintaining a professional appearance and upholding our brand values at all times.
What We Need from You:
* Excellent communication skills to effectively interact with guests and colleagues.
* Strong problem-solving abilities to turn challenges into opportunities and create memorable experiences.
* Flexibility to work varied shifts between 7am and 11pm, including nights, weekends, and holidays.
* Literacy, basic math skills, and proficiency in using computers are essential.
* Fluency in English is required; additional languages are a plus.
* Australian working rights are mandatory.
Our Benefits Package:
* Enjoy a range of benefits designed to support your well-being and career growth, including paid birthday leave, hotel perks, enhanced parental leave, proactive health days, flexible work options, career journey support, IHG Career Milestone celebrations, transfer of entitlements, and access to our discount retail platform.
Our Inclusive Culture:
We celebrate diversity, promote inclusivity, and foster a collaborative environment where everyone feels welcome and valued. Our commitment to equal employment opportunities ensures that all applicants and employees receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We prioritize employee wellbeing through our myWellbeing framework, which supports your health, lifestyle, and workplace needs. By joining us, you'll become part of a global family that values teamwork, mutual respect, and continuous learning.