Job Summary
This role offers the opportunity to take on a leadership position in credit management, overseeing accounts receivable and collections functions. You will be responsible for developing and implementing credit policies and procedures tailored to business-to-business (B2B) and business-to-consumer (B2C) segments.
Key Responsibilities
* Lead the development of KPIs across credit, collections, and rebate processes; review regularly to adapt to business changes
* Support training and development of team members in regulatory and market developments
* Work closely with operational and sales management to successfully collect customer accounts
* Foster a culture of continuous improvement by identifying pain points and embedding process enhancements
Credit Management & Risk Oversight
* Develop and implement credit policies and procedures tailored to B2B and B2C segments
* Conduct credit assessments and approval processes for new accounts, particularly home builders and commercial clients
* Monitor exposure and mitigate credit risks through proactive ledger management and structured terms
Accounts Receivable & Collections
* Oversee the AR ledger and ensure timely invoicing, collections, and reconciliations
* Work closely with internal stakeholders (e.g., Sales, Customer Service) to resolve disputes quickly and professionally
* Maintain and improve cash flow by reducing DSO and aged debt levels
Rebate Recovery & Scheme Management
* Manage the end-to-end process of rebate collection from government schemes
* Liaise with Approved Certificate Providers (ACPs) and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rules
* Keep abreast of changes to renewable energy programs and how they impact collections and eligibility
Dispute Resolution & Compliance
* Oversee customer disputes including NCAT cases and other tribunals
* Ensure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy products
* Maintain accurate records for audit and regulatory purposes
What We Offer
* A dynamic work environment with opportunities for growth and development
* Collaborative team culture with a focus on innovation and customer satisfaction
* Competitive compensation package with benefits and incentives