Company Description
* Clear career pathway – a natural stepping stone to a Senior Consultant role.
* Exposure to complex, high‐value claims – work on challenging TPD and life insurance claims.
* Flexible and supportive work environment – backed by strong organisational investment and ongoing support.
Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Dai‐ichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
The Complex Claims Consultant role will sit within TAL's Cbus portfolio team, responsible for managing a portfolio of high‐value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members.
In This Role You Will
* Independently manage a portfolio (35‐45) of complex, underwritten, and high‐value TPD claims with accuracy, efficiency, resilience and empathy.
* Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
* Collaborate with technical experts and business partners to support sound, high‐quality decision‐making.
* Contribute to embedding best practice and shaping the success of a newly established specialist team.
* Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.
Qualifications
* Extensive life insurance claims management experience across either Group or Retail (Retail, desirable).
* Strong technical expertise across complex TPD claims.
* Strong understanding of insurance legislation and frameworks (e.g., Insurance Contracts Act).
* Background in law or allied health (e.g., OT) is highly regarded.
* Strong analytical skills, resilience, and confidence managing complex and sensitive claims.
* Solid understanding of injuries, illnesses and treatment.
Additional Information
* An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index.
* Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change.
* Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
* We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
* Need adjustments during the recruitment process? Let our team know by getting in touch with us here – we're here to support you.
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