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Williams-Sonoma & The Opportunity
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Job Description
Our Pottery Barn store in Chadstone is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a 6 month part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.
Why You Will Love Working With Us
We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:
- Generous employee discounts so you can enjoy our amazing products
- Paid parental leave to support you through life’s most important milestones
- Access to a confidential Employee Assistance Program for personal and professional support
- Career growth opportunities with real investment in your development
- A supportive, collaborative team culture where your success is celebrated
- The chance to be part of a fast-growing global business with an entrepreneurial spirit
What You Will Be Doing
- Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
- Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
- Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
- Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
- Participate in training and development while supporting a collaborative, high-performing team environment.
What You Will Bring To The Role
- 1-2 years customer service experience (specialty retail preferred but not required).
- Robust sales skills with the confidence to meet and exceed performance targets.
- A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
- High attention to detail
Physical Requirements
- Ability to be mobile in the store and back-of-house areas, including standing for long periods
- Ability to climb ladders and use other equipment in line with safety standards
- Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
Ready to join the Team?
Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today!
Only candidates with work rights in Australia will be considered.
About Us
Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.
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📌 Sales & Service Lead: Pottery Barn
🏢 Pottery Barn
📍 Melbourne