Southern Cross Industrial Group – Mackay QLD
For the last 20 years Southern Cross Industrial Group has been providing innovative and low-cost solutions across the mining, agricultural and construction industries throughout Central Queensland.
Southern Cross Industrial Group has grown to meet the challenges of the Construction, Agriculture and Mining sectors through investment in technical innovation and support services that have set new standards in efficiency, cost savings and technical expertise delivered to some of Australia's largest projects.
SCIG are seeking an experienced Parts Interpreter to join our team, who possesses good industry knowledge of automotive and mechanical parts with a strong track record in either spares or after-market parts sales.
Duties include but are not limited to:
* Respond to sales counter, email, telephone, and website/online sale inquiries
* Assist customers with requirements ensuring all enquiries are dealt with in a timely and professional manner
* Preparation of quotes and other documentation, ensuring prompt and accurate delivery of parts
* Liaise with purchasing team to provide accurate information in relation to pricing availability and supply of spare parts for customer orders
* Ensure customers receive timely communication of any alterations to the confirmed delivery date
* Follow up on quotations with customers to further promote sales and record responses of special interest
The right candidate will possess:
* Ideally minimum of 2+ years of previous experience in a parts interpreter role
* Previous experience in a parts interpreting or similar customer service role in Mining, Earthmoving, Truck or Agricultural fields (preferred).
* Be customer focused and committed to providing customer satisfaction
* Strong administration & computing skills, including a high attention to detail and data accuracy and integrity
* High level sales skills with proven results in achieving targets
* Excellent verbal and written communication skills
* Have initiative and be able to collaborate well as a team
* Problem-solving and decision-making skills essential
* Familiarity with parts cataloguing systems.
* Forklift licence (desirable but not essential).
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