Kinney is an Australian women’s fashion brand that creates timeless pieces with easy wear and casual luxury in mind. Today Kinney are stocked in over 100+ retailers across Australia and New Zealand with new plans for 2024/25.
Our office is based in Stirling in the beautiful Adelaide hills.
Position Overview
You will also be responsible for Kinney’s customer service/dispatch and returns of online and wholesale customers.
You will play a crucial role in a varied position and enjoy diversity in your day-to-day responsibilities.
This is a well-suited role to someone who has previous customer service or warehouse experience, enjoys working in the fast-paced environment of a small business and wishes to build on their skills and grow into a fashion wholesale or operations position.
You will also support our Brand Manager with light administrative tasks.
Key responsibilities:
Customer service
* Responsible for providing daily exceptional and effective customer service via phone, email, chat and social media.
* Process all returns accurately and within the specified time frame.
* Inspect returned items for quality and compliance with our return policy.
* Coordinate and resolve any customer issues related to returns.
Warehouse/dispatch/returns:
* Handle mail and courier services, ensuring timely distribution and dispatch.
* Keep our stock room organised and tidy
* Ensure office supplies are adequately stocked
* Dispatch online and wholesale orders in a timely manner.
* Conduct regular stock audits and stock take.
* Process all returns accurately and within the specified time frame.
* Inspect returned items for quality and compliance with our return policy.
Skills and Qualifications
* Previous experience in returns/warehouse management or administrative support, ideally within e-commerce.
* Basic knowledge of Shopify platform would be advantageous
* Highly organised and motivated
* Time-management skills, with the ability to prioritise tasks effectively.
* Excellent communication skills, both written and verbal.
* Proficiency in Microsoft Office Suite and experience with inventory management software.
* A commitment to outstanding standards and high-level service.
* Ability to work independently and as part of a team.
* Physical fitness, as this role will involve some heavy lifting of stock (up to 15-20kg).
Working Hours and Benefits
* This position is open to being a 4 or 5 day per week role.
* Employee discounts
* A supportive small team environment and opportunities for professional growth.