Company Description Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional service and expert advice to clients. For nearly 30 years, our experienced leadership - with substantial inside ownership - has consistently delivered approximately 20% compound annual investment returns for shareholders. With annual revenues exceeding $4.5 billion and $99 billion of assets under management, Colliers maximizes the potential of property, infrastructure and real assets to accelerate the success of our clients, investors and people. Learn more at or LinkedIn.Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.A unique opportunity to be a founding member of our Aire Park Customer Experience (CX) team based at 1&3 South Brook St, a brand-new commercial destination for Leeds South Bank. Just 7 mins from Leeds Station, you will initially be based in the exceptionally designed Atrium/Reception area. The role of CX Team Member is to deliver memorable instances to our clients, occupiers, visitors and stakeholders by forming long lasting relationships and act as an ambassador for the building and for Aire Park.The role will offer any successful candidate with an opportunity for growth and development as part of a team that will be uniquely Aire Park as the destination grows with the next commercial phase of 75,000 sq ft due to complete Autumn 25. Job Description Identify opportunities to enhance the customer experiences by being innovative and creativeEnsure the fundamentals of customer services are followed and delivered to the highest standardsDeliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the Park.Ensure front of house areas are always immaculately presentedSupport the Aire Park team's initiatives to elevate customer experiences (occupier & community engagement, social media and social value)Identify opportunities to engage and collaborate with local businesses, community groups and with Leeds City Council for the benefit of the Aire Park community Ensure property visitor management processes are strictly followedBuild professional relationships with clients, occupiers, guests and stakeholdersDeal with complaints and offer prompt resolutions, escalate where necessaryAssist the management team in maintaining and updating content for the Aire Park occupier service Ap.Adhere to Aire Park's H&S protocolsResponding to telephone or email enquiries from internal or external clients in a professional manner, ensuring appropriate follow up on any actions as requiredActively participate and execute all Beyond: Front of House initiatives to enhance CX deliveryFollow Beyond: Front of House standard operating procedures and guidelinesEnsure temporary team members are trained as per Beyond: Front of House standards and maintain training recordsFirmly abide by Beyond: Front of House dress code and personal presentation policyLog any property faults/issues with the helpdesk and inform the Aire Park Estates Team.Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservation, transport arrangements etcKey and fob access management in accordance with the site's access procedure. Qualifications You understand the importance of building and sharing expertise with clients, occupiers, visitors and stakeholders.Good literacy and numeracy skillsIntermediate knowledge of MS Outlook, Word, Excel and PowerPointExperience in the hospitality sector (hotels, restaurant, aviation, concierge retail) sector is necessaryCommercial Awareness & Value AddYou understand what the team/department does and how your role contributes to the success of the teamYou possess commercial awareness and latest customer experience trendsYou continuously strive to seek opportunities to add value by enhancing customer experiencesInnovative Thinking & AgilityYou understand the need for innovation and agility in the business environment and in your roleYou will demonstrate a sense of urgencyYou understand the importance of effective communication, both written and verbal skillsYou will strive to anticipate needs and exceed expectationsYou will communicate to provide required information as well as offer prompt resolutionsService ExcellenceYou understand the key components of service excellenceYou continuously demonstrate delivery of exceptional customer experiences.High Quality WorkYou understand the importance of delivering high quality workYou deliver high levels of accuracy of information, data and attention to detailYou demonstrate excellent organizational and time management skillsProductivity & EfficiencyYou understand the importance of being productive and delivering the objectivesIntermediate knowledge of MS Outlook, Word, Excel and PowerPointPossess excellent oral and written communication skillsCollaborationYou understand why collaboration is important at Aire Park and actively seek opportunities to work with othersService ExcellenceYou understand how the role you do contributes to the overall success of Beyond: Front of House service offering and Aire ParkYou comply with all company legislative and regulatory requirements, policies and proceduresYou will have a proactive approach and showcase a flexible mindsetYou will work well individually and as part of the teamYou will demonstrate a positive mindset towards the changing expectations and market trendsBe flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the ClientYou will be aware of your areas for development and learn from your mistakes Additional Information Professional Conduct & IntegrityYou understand what is required from you as a Colliers professional.You are aware and can recall the Colliers values, vision and missionYou understand the importance of diversity & inclusion in everything you and Colliers doesCommunityYou understand the importance of community within Colliers & Aire Park's business and the wider community tooAt Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.