About the Role Provide advice and deliver crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or building license suspension. Provides the best customer experience to homeowners and protects Home Building Compensation Fund (HBCF) objectives. Benefits A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs 17.5% annual leave loading icare day – access to an extra day’s leave Comprehensive learning and development support aligned to icare’s Core Capabilities. Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards Access to our Employee Assistance Program Permanent Hybrid role (Station Street Parramatta), salary from $99,938 plus super Duties It’s an exciting time at icare where no two days are the same; as a Claims Officer you will: Develop strong customer relationships and provide a high level of customer service. Manage Home Building Compensation Fund (HBCF) claims end to end with adherence to HBCF service standards, company guidelines and delegated authority. Responsible for making quality decisions whilst providing outstanding customer service for both homeowners and HBCF Work with the team by sharing information, knowledge, and resources to achieve the best possible outcomes for all homeowners. Build and develop external business relationships. Achieve monthly SLA levels as designated by management. Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities. Ensure case management is in accordance with legislation and compliance guidelines. Identify and contribute to processes and practices for continuous improvement opportunities. work closely with others to ensure a cohesive team environment Skills & Experience 2 Years experience in personal injury, life insurance, workers compensation or Home Warranty working end to end on claims management. Understanding of State legislation and regulatory framework Strong level of interpersonal skills with an ability and desire to work as part of a team. Advanced computer skills (Microsoft Office – Word/ Excel) Experience using Guidewire Claim Centre & Industry Qualification – ANZIIF desirable although not essential. Pre-Employment checks About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. For more information about icare visit our website icare operates a direct sourcing model so no agency introductions will be accepted We are a Circle Back Initiative Employer – we commit to respond to every applicant A talent pool may be created through this recruitment process. Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.