About Us
At ANZ Group, you can build a career with exceptional growth potential within a culture of purpose and belonging.
About the Role
As a S&S Banking Consultant, you will provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
This role is located at Caneland Shopping Centre in Mackay QLD 4740. The role type is permanent, flexible part-time (20hrs/week).
All training required will be full-time.
Key Responsibilities:
1. Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
2. Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
3. Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
4. Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking.
5. Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
6. Contribute to a team culture that is balanced across people, customer, risk, and performance.
7. Ensure compliance with all internal policies and procedures and external requirements.
What We're Looking For:
To grow and be successful in this role, you will ideally bring the following skills and qualities:
1. Experience in delivering high quality customer experience.
2. Comfortable with digital customer service platforms to assist customers in real-time.
3. Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
4. Understanding of digital verification and ID validation systems used in customer onboarding.
5. Proficiency in digital payment technologies, such as mobile wallets and online payments.
6. Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online.
We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
Why Join Us?
ANZ Group is a place where you'll be doing work that really matters. Every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority. We offer a range of benefits and support resources to help you create a healthy work-life balance, bringing your best every day.
We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of ANZ Group opens a world of exceptional growth opportunities, across almost 30 markets globally.
We are committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.