Job Description
The Assistant Manager - Activities and Marine role is a critical position within our organization. We are seeking a highly skilled and experienced professional to oversee guest activities, watersports, and marine operations.
Key Responsibilities:
1. Ensure the smooth daily functioning of programs, maintaining compliance and safety.
2. Enhance guest experiences through innovative and engaging activity offerings.
3. Interact with guests to gather feedback and build relationships, ensuring guest satisfaction is consistently enhanced.
4. Collaborate with departments and managers to support initiatives aimed at reaching service standards and driving continuous improvement in the guest experience.
5. Proactively respond to guests' needs—record preferences, manage requests, and address questions or concerns.
Requirements:
* Strong leadership and team management skills.
* Demonstrated expertise in marine operations and guest activities in a similar environment.
* Senior First Aid, Oxygen, and CPR Certifications.
* Financial acumen with budget management experience.
* Knowledge of WHS policies and marine compliance requirements.
Benefits:
We offer world-class colleague facilities including excellent subsidised accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. Our colleague activities calendar is filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
What We Offer:
Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses. Our IHG Australia's myBenefits program includes paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.