Description Create your best future and join Westpac as a Team Member - Mortgage Operations. What’s the role? Based in our Lockleys SA office for a full-time role, as the Team Member Mortgage Operations, you will play an integral role in the development of a cohesive team environment and in building effective relationships with business partners across other teams in Group Operations and the wider Westpac Group. Responsibilities include completing customer requests, communicating with customers via email and telephone, and working with stakeholders across the group to achieve an expected outcome for our customers. You will work to ensure you remain focused on the delivery of quality output, following Westpac protocol, policies and procedures when completing functional activities. What do I need? To be successful in this role, you will need: Excellent communication skills and an ability to engage with a diverse stakeholder group Strong analytical and problem-solving skill Willing to learn and contribute to the success of the team Ability to take initiative and identify areas of opportunity A positive can-do attitude and willingness to adapt to change. Able to commit to work the hours between 8am – 4:30pm, Monday to Friday, a high level of due diligence and strong attention to detail. A committed individual that is driven to collaborate and work as a team to achieve customer outcomes on tight deadlines Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .