Communications & change manager - medicare mental health check in (melbourne)

Communications & Change Manager – Digital Health
Reporting to the National Director, Service Growth, with a dotted line to the National Director Communications & Brand, this highly visible role leads strategic communications, engagement and change initiatives across Bringing Care Home and the Medicare Mental Health Check In program. This role brings together executive leadership, strategy, communications, operational and clinical teams to develop impactful communication strategies that build understanding, alignment and engagement internally and externally.

• Lead and deliver communications strategies supporting the Bringing Care Home initiative and Medicare Mental Health Check In service.
• Translate complex strategic priorities and change initiatives into clear, engaging and meaningful communications.
• Develop communication plans, messaging frameworks, stakeholder presentations and supporting engagement materials.
• Coordinate multi‐channel communications across intranet, newsletters, digital content, video, social and employee engagement platforms.
• Support executive messaging, town halls and organisational engagement initiatives.
• Act as key storyteller for Bringing Care Home and Medicare Mental Health Check In.
• Develop compelling stories and content that amplify innovation, service impact and transformation outcomes.
• Partner closely with operational, strategy and communications teams to support integrated communications delivery.
• Work with the Integration & Engagement Lead and broader MMHCI leadership team to support stakeholder communication activities nationally.
• Collaborate with Public Affairs, Advocacy and Communications teams across St Vincent's nationally.
• Support communication activities aligned to Department requirements and service priorities.
• Identify reputational risks and opportunities in partnership with communications and media teams.
• Ensure communication approaches are aligned, values‐led and audience‐centred.

• Successfully implemented integrated communication strategies across Bringing Care Home and Medicare Mental Health Check In initiatives.
• Increased organisational awareness and engagement regarding connected care transformation initiatives.
• Delivered impactful executive communications, stakeholder engagement campaigns, and employee experience initiatives.
• Strengthened communication consistency and storytelling across multiple stakeholder groups.
• Helped position St Vincent's as a leader in connected and digitally enabled healthcare.

You are a storyteller, connector and change champion who understands the power of communication in shaping culture, engagement and transformation. You thrive in complex, fast‐moving environments where no two days are the same, and your ability to influence, engage and bring people on the journey matters.

You translate complex ideas, strategic priorities and transformational change initiatives into meaningful, human‐centred communication that inspires action, builds trust and creates alignment.

You can confidently move between executive conversations, organisation‐wide engagement campaigns and frontline storytelling – bringing clarity, empathy and purpose to every interaction.

You are collaborative, highly organised, proactive, and can balance multiple priorities while maintaining exceptional attention to detail and communication quality. You are passionate about purpose‐led work and using communication to improve experiences, strengthen connection and support meaningful healthcare transformation.

• Demonstrated experience delivering impactful communications and engagement initiatives across complex stakeholder environments.
• Strong capability in translating change management and strategic priorities into clear, compelling and audience‐focused communication plans and messaging.
• Exceptional writing, editing and storytelling skills across a broad range of communication channels and formats.
• Experience leading employee engagement initiatives, internal campaigns and event communications.
• Strong organisational and project management skills with the ability to manage competing priorities in fast‐paced environments.
• A collaborative, adaptable and solutions‐focused mindset willing to contribute wherever needed.

• Experience within healthcare, government or not‐for‐profit sectors.
• Exposure to organisational transformation, service reform or large‐scale change initiatives.
• Understanding of digital health, virtual care or mental health service environments.

Relevant tertiary qualifications in communications, media, marketing, public relations or related discipline, or equivalent demonstrated experience.

• Mission‐led organisation grounded in compassion, justice, integrity and excellence.
• Hybrid and flexible working arrangements.
• Salary packaging benefits up to $15,900 tax‐free.
• Nationally significant and purpose‐driven work.
• Opportunity to shape major digital health transformation initiatives.
• Supportive, team‐oriented and values‐driven culture.
• Professional growth and development opportunities.

St Vincent's celebrates diversity and inclusion and is committed to equal employment opportunity for everyone. We strongly encourage applications from people of Aboriginal and Torres Strait Islander backgrounds, culturally and linguistically diverse communities, people with disability and people with lived experience.

6 June *******:59pm